Domain Names

.NZ is the country code top-level domain (ccTLD) for New Zealand. .CO.NZ is used for commercial enterprises, and .ORG.NZ is used for non-commercial organizations. .NZ domain names can only be registered for a minimum of 1 year and a maximum of 10 years.
.COM and .NET were created in 1984 as one of the Internet’s original top-level domains (TLDs), along with .GOV, .EDU, .ORG and .COM is unrestricted but was intended for commercial registrants. Similarly, .NET is also unrestricted but intended for network providers.

What are the registration terms for .COM or .NET domains?
Registrants are required to register a .COM or .NET domain for a minimum one year registration period and a maximum 10 year registration period.

Where can I find the WHOIS for a .COM or .NET domain?
Verisign operates the .COM and .NET Registry. Their authorative WHOIS is located at http://registrar.verisign-grs.com/whois/

What is a .ORG domain?
The .ORG domain is home of noncommercial organizations on the Internet. .ORG was created in 1984 as one of the Internet’s original top-level domains (TLDs), along with .COM, .NET, .GOV, .EDU, and .MIL. Traditionally the top-level domains of the Internet serve different user groups. The .ORG domain was designated as an “open, unrestricted” domain, one in which anyone could register. It has evolved into the domain used primarily for noncommercial endeavors around the world. It is the place where people build websites encompassing a wide range of noncommercial activity, including education, philanthropy, personal projects, arts and culture, community and civic activities, social and fraternal organizations, and much much more.

What are the registration terms for a .ORG domain?
Registrants are required to register a .ORG domain fc

What is a .BIZ domain?
.BIZ represents “business” domains.
The .BIZ domain is restricted to bona fide business or commercial use, defined as one of the following:
To exchange goods, services, or property of any kind;
In the ordinary course of trade or business; or
To facilitate (i) the exchange of goods, services, information, or property of any kind; or, (ii) the ordinary course of trade or business

What are the registration terms for a .BIZ domain?
Registrants are required to register a .BIZ domain for a minimum one year registration period and a maximum 10 year registration period.

What is a .INFO Domain?
.INFO is the Internet’s first unrestricted top-level domain since .COM.
There are no restrictions on who may register .INFO names. .INFO was created for general use around the world.

What are the registration terms for a .INFO domain?
Registrants are required to register a .INFO domain for a minimum one year registration period and a maximum 10 year registration period.

.AU is the country code top-level domain (ccTLD) for Australia.

To be eligible to for a .AU domain name you must fall in one of the following categories:

  • Are a registered company in Australia.
  • Trading under a registered business name in any Australian State or Territory.
  • An Australian partnership or sole trader.
  • A foreign company licensed to trade in Australia.
  • Be an owner of an Australian Registered Trade Mark.
  • An applicant for an Australian Registered Trade Mark.
  • An association incorporated in any Australian State or Territory.
  • An Australian commercial statutory body

What are the registration terms for a .AU domain?

.AU domain names can only be registered for a minimum/maximum of 2 years.

If an internet address has .au at the end of it, it’s registered in Australia and a part of the .au domain space which is registered by auDA.

What is my entity? What type of domain can I register? Please Supply
Australian citizen of Australian resident id.au
Australian commercial statutory body com.au / net.au Name of Act of Parliament
Applicant for an Australian trade Mark com.au / net.au TM Number
Own an Australian Trademark com.au / net.au TM Number
Foreign company licensed to trade in Australia com.au / net.au ARBN
Australian partnership or sole trader com.au / net.au ABN
Trade under an Australian business name com.au / net.au State Registered Number
Australian Company com.au / net.au ACN / ABN
Australian non-profit organisation asn.au / org.au / com.au / net.au ABN/ACN
Australian charity asn.au / org.au ABN
Sporting or special interest club operating in Australia org.au / asn.au
Australian Trade Union asn.au / org.au Organisation Number
Australian incorporated association asn.au / com.au / net.au / org.au Association Number

.com.au for commercial purposes including commercial entities currently registered and trading in Australia

.net.au for commercial purposes including commercial entities currently registered and trading in Australia

.org.au for non-commercial organisations, including associations incorporated in any Australian State or Territory, political parties, trade unions, sporting or special interest clubs, charities or non-profit organisations

.asn.au for non-commercial organisations, including associations incorporated in any Australian State or Territory, political parties, trade unions, sporting or special interest clubs, charities or non-profit organisations

.id.au for Australia individuals (citizens and residents)

.UK is the country code top-level domain (ccTLD) for Great Britian & the United Kingdom.

.CO.UK is used for commercial enterprises, and .ORG.UK is used for non-commercial organizations.

What are the registration periods for .UK domains?

.UK domain names can only be registered for a minimum/maximum of 2 years.

When a Registrant fails to renew a domain name by the expiry date, the domain name is placed into ‘Pending Release’ status for a period of 90 days. In this state, the domain name is inactive but still registered to the original Registrant. The Registrant can renew at any stage during this 90 day period and by doing so, reactivates the domain name. If the Registrant fails to renew by the 90th day, the domain name is released available for registration on a first in, first served basis by the .nz Registry.
Generic Top Level Domains (gTLD) currently managed by TPP Wholesale via Netcafe24 include: .com, .net, .org, .biz and .info domains.

The formal expiration cycle can be found at:

  • Renewal Process: Renewal reminders are sent at 89, 30, 5 days and on the expiry date. On expiry date, CLIENTHOLD status is added to the domain, stopping it from resolving any DNS records.
  • Client is given 30 days past the expiry date to renew. Failure to renew will result in us cancelling the domain name from the registry, sending the domain name to REDEMPTION for 30 days. While in Redemption, the domain can be recovered (For a fee that we pay the registry).
  • After 30 days in REDEMPTION, the domain name enters PENDINGDELETE for 5 days (domain cannot be recovered from us at this time) before being deleted from the registry completely and being made available for re-registration. The chances of re-registering are very slim due to the domain name aftermarket/speculation on expired domains.
  • Deletions: If a client wants to delete a domain name they must provide a signed written request on registrant letterhead (or a signed request + photo ID if the registrant is an individual). The domain name will be deleted from the .com registry and will enter the REDEMPTION status then PENDINGDELETE as per gTLD expiry cycle.
When you register a domain name with Netcafe24, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site’s location.
Yes, you can transfer all your domain names to HANA Communications now for FREE. To do so you need to get a domain password (UDAI) from the current registra and submit the domain transfer form through the online. Once your domain transfer request has been submitted we can proceed to transfer your domain name. You will be required renew your domain name with HANA Communicationsat the time of transfer for the followings.
1. A minimum of 1 year renewal is required for all transfers of gTLDs such as .com, .org, .info etc.
2. AU domains, if a domain name is due for renewal within 90 days.
3. No renewal required for NZ, UK domains.
There is no downtime associated with transferring your domain name registration to HANA Communications. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.

Web Hosting / DNS Records

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
Yes, you can have additional domain names point to your current account. All of our hosting plans have the ability to support multiple domains except for the Personal plan.
The following is HANA Communications’ DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.NETCAFE24.NET
Primary Name Server IP: 202.89.33.170

Secondary Name Server: NS2.NETCAFE24.NET
Secondary Name Server IP: 202.89.33.13

A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web. Web hosts are companies that provide space on a server owned or leased for use by clients, as well as providing Internet connectivity, typically in a data center.
Reseller hosting allows you to easily run your own hosting service, perfect for web site designers and developers who need the flexibility to manage multiple web sites for a fixed cost. Reseller hosting comes with the use of a control panel that allows you to control multiple accounts from one easy to use interface.
Virtual Private Servers offer secure, exceptionally fast and reliable cloud hosting for your business. HANA’s sophisticated VPS Cloud hosting plans provide the processing power (up to 4 cores), RAM, storage and data transfer suitable for businesses of all sizes. VPS is the perfect hosting solution for businesses who have sufficient technical knowledge, skills and resources to manage their own servers.
Not at this time. HANA Communications currently runs all Linux based servers. However, if you are interested in running windows based application you may use our VPS hosting instead.
  • Renewal Process: Renewal reminders are sent at 14, 7, 1 days and on the expiry date. 2 days after the expiry date, another Renewal reminder which contained the deactivation schedule will be sent.
  • Client is given 5 days past the expiry date to renew. Failure to renew will result in us deactivating the website hosting service. Once the website hosting has been expired, client is unable to access to the server.
  • Deletions: 30 days after the expiry date, all data related to the website hosting include Website data, Database, Email accounts, and Emails stored in our servers will be deleted and cannot be restored.